HTM Bridal Tiaras - Terms & Conditions

1.   General

2.   Privacy Policy

3.   Payments

4.   Dispatch

5.   Returns

6.   Availability

7.   Acceptance Of Orders

8.   Intended Use

9.   Copyright

10. Disclaimer

General

Firstly let me thank you for taking the time to read our terms and conditions. These conditions are aimed at protecting our customers and enable a happy shopping experience. Most of these "Terms and Conditions" are common sense but have to be stated for legal reasons.

Privacy Policy

Here at here HTM Bridal Tiaras your privacy is paramount, as such we do NOT give any of your details out to any third party. We are required by the Data Protection Acts of 1984 and 1998 to follow strict procedures to protect customer information. We do not share information that you provide with any other company. You can rest assured that none of your details will be passed to bridal lists and that all personal information sensitive or otherwise given to us through this web site will only be held and used with care and in accordance with this policy and the Data Protection Act 1998. Our correspondence is on a personal level and is on a one to one basis.

Payment

HTM Bridal Tiaras accept payments made by: International online payments through a secure server, UK cheques, postal orders or bank transfers. Payment must be received before goods are dispatched. Up to 4 days clearance must be allowed for cheques, although this is at the discretion of HTM Bridal Tiaras, and can be waived in certain circumstances, for example you need your item urgently. Goods remain the property of HTM Bridal Tiaras until payment has been made in full.

Dispatch

We endeavour to dispatch products that are in stock the next working day, items that are made to order or have to be ordered in usually take around 2 weeks although this can increase in high season. If you are at all in doubt about dispatch times please email us directly at grant@uktiaras-bridal-tiaras.co.uk for an approximate dispatch time for your chosen item. Please note dispatch times are not the same as delivery times. All Items dispatched are more than adequately insured for loss or damage in transit as we send most items (within the UK) out by Special Delivery, this is the Royals Mail's premier service, items with a value of below £32.00 are usually dispatched by first class recorded delivery. So if an item is damaged on arrival or gets lost in the post, you can relax, you can track and trace a missing item and if the item has gone astray we will offer if possible, an immediate dispatch of a replacement item if this is not possible we will of course offer a full refund. Any item that is delivered to you in a damaged condition will be refunded after the Royal Mail has concluded their investigation into said damaged item. Please note that the post office look in to all damaged and missing goods, so any item deliberately damaged and returned will be deemed as fraud and will be treated as such

If your tiara does arrive damaged please email us immediately so we can start the refund or exchange process and please hold on to all packaging etc as the Royal Mail may request it from you.

HTM Bridal Tiaras can not be held responsible for failure of a recipient to sign for a package, or for the package not being picked up from the local sorting office if an attempted delivery was made to the correct address and there was nobody there to sign for it.

Returns

We are compliant with the consumer protection (distance selling) Act 2000, which provides a 7 day no quibble guarantee on stock items, this does not apply to items personalised to consumers specifications i.e. height, colour etc. (pursuant to regulation 13(c) of the consumer protection (distance selling) regulations 2000. )

If in the unlikely event you wish to return or exchange a stock* item within the said 7 day period we must be contacted via either email or letter within 2 working days of your receipt of said item declaring your intention to return, you will then be given a return number, this must be displayed on the outside of the packaging. All we ask is that you return the item (including receipt or proof of purchase) unused and in its original packaging within the said 7 days by a fully insured and trackable method and with the return number clearly visible on the outside of the packaging.

You will not receive the postage costs unless there is a manufacturing fault. Please be aware that items made to order to your specific requirements i.e., bespoke commissions are exempt from the 7 day cooling off period. Also exempt are, pierced earrings and tiaras with combs that have had their hygiene guards/bags removed or the seal of said hygiene guards whether it be a bag or plastic/paper guard tampered with or broken. This is for health and hygiene reasons and is to protect our customers. This means that you can buy from us with confidence and safe in the knowledge that your chosen item conforms to the highest hygiene standards.

Returned goods must arrive at HTM Tiaras within 7 working days of your receipt of said goods. HTM Tiaras will not be held responsible for damage or loss of goods through your use of the postal system, therefore if your item arrives damaged at our premises we will not refund and it is up to you to claim from your courier. We therefore urge proper postal insurance of said item in most cases this is only by Special Delivery please check at the time of dispatch with your chosen courier service.
Any items returned without prior arrangement via email or letter and/or not displaying the returns number will not be accepted. If we receive a tiara that has been damaged in the post then it is up to the sender to claim from the Royal Mail/or their chosen courier not the recipient. Unfortunately we have no control over this as it is the Royal Mail’s policy.

Failure to comply with our returns procedure will incur a £10.00 administration fee that will be deducted from your refund.

In some circumstances items may be returned after the 7 day period but before the date of your wedding/function this is at the discretion of HTM Tiaras but will incur a 25% restocking fee.

Refunds cannot be given after 30 days from date of purchase for any reason.

Availability

All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure.

Acceptance and or process of Orders

HTM Bridal Tiaras reserve the right, without prior notification, to refuse service to any existing or potential customer or to require verification of information prior to the acceptance of any order.


Intended Use

Risk in goods shall pass to the customer on delivery and the company shall not in any way be liable for any injury deleterious effects or consequential loss resulting from the application of any inappropriate use, inadequate care, neglect, process treatment or storage of goods after delivery.


Copyright and Intellectual properties

This site is owned and operated by HTM Bridal Tiaras, designs and/or images found within this web site are NOT in the public domain. Materials from this site may be NOT be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without HTM Bridal Tiaras prior written permission. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil action.

Disclaimer

Care has been taken in the compilation of this web site. The statements and information contained on this site are believed to be correct and are stated in good faith. However, HTM Bridal Tiaras shall not be liable for any loss, damage or inconvenience arising from inaccuracies.

Also we can not control the content or take responsibilities for pages maintained by external providers/organizations that can be accessed through our site. Any external products and services listed do not necessarily carry the endorsement of HTM Bridal Tiaras. If you are aware that any of the information here contains mistakes or needs updating, please tell us. We can however assure you that absolutely none of your information will be passed on by ourselves or via our web site to any third parties. We are proud of our privacy policy and adhere to it strictly.

As with all tiara and jewellery manufacturers, HTM Bridal Tiaras can not be held responsible for the silver tarnishing due to age etc.
Tiaras by their very nature are made of metal, small objects or sharp parts as such these items are not suitable for children, our items are not toys.
They are made as adult hair accessories and or jewellery etc and are to be used in accordance with this purpose. HTM Bridal Tiaras accepts no responsibility for injury caused by the destruction, misuse, negligence or negligent supervision of any of our items.

HTM Bridal Tiaras reserves the right to make changes to this site and these terms and conditions at any time. We reserve the right to add or withdraw items from our range without notice.

By purchasing an item or continuing to use this web site in any way you agree to abide by the above Terms and Conditions.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.

Your statutory rights are not affected

*Stock Item is defined in this document as an item that has not been personalised or altered or made to a customers specifications.